Refund policy

If you need to return a product, please contact us to discuss within 24 hours of receiving. If your return is agreed, we’ll provide our returns address to send your package. You must cover the cost of shipping the return. Credit for the value of returned items is provided on digital gift card, which you can use on future orders through our website.

Styled wigs are bespoke items and cannot be returned.

Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

We have a 30-day return policy, which means you have 30 days to complete the return. 

To start a return, you can contact us at info@howsyourheadwigs.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on styled wigs, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Credits
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically sent a credit to use on our website for the value of the returned items. If more than 15 business days have passed since we’ve approved your return, please contact us at info@howsyourheadwigs.com.

Credits will be made within 14 days. The original shipping fees and any reductions will be deducted from the refund total.

If returning more than one item, a 20% restocking fee will also be deducted from the value of the credit.

You can always contact us for any return question at info@howsyourheadwigs.com.